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1. Can I make payment arrangements?

No payment arrangements can be made on utility accounts, as the City of Powder Springs provides a 30 day grace period for the past due balances. To avoid any interruption of service, the past due balance must be paid in full by the current bill’s due date.

2. What if my check is returned?

When a check has been returned by the bank, the amount of the check plus a $35.00 service charge and a $10 notification fee will be posted to the customer's account. Only cash, money orders, and Visa/MasterCard/Discover will be accepted as payment on a return check. If not paid by the date provided to you, service will be disconnected and an additional $65 disconnect fee will be added.

3. What happens if I do not pay my utility bill?

Effective November 1st, 2016, if you have a past due balance on your account, and the past due balance is not paid by the current bill due date, you will be subject to disruption of service (to include a cart pick-up and/or disconnection of water service).

Once water is disconnected, the full balance plus a disconnect fee of $65 must be paid. This payment must be received by the Utility Billing Department by 4:00 p.m. in order for service to be restored the same day. Do NOT attempt to turn the water on yourself, turning water on yourself will result in a tampering fee and this fee will be added to your balance due.

4. Are credits available when I have a leak?

In some instances the City of Powder Springs provides a nominal credit for charges associated with leaks on private property. Credits are provided in response to the related policy adopted by the City of Powder Springs, see Leak Credit Policy. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak.

The maintenance and repair of private water lines, as well as any costs associated with its failure, are the responsibility of the customer. To see if you leak qualifies for this credit; please see the Leak Credit Eligibility guidelines. If you are awaiting a credit on your account, you need to continue to make you monthly payments in order to ensure continuation of service. Leak Credit Policy

5. Why do I have a service interruption?

If you are experiencing a service interruption due to one of the following reasons, please contact the Utility Billing Department.
Non-payment of bill
Occupant unknown
Non-payment of Returned check
If you are experiencing a service interruption due to one of the following reasons, please contact the Public Works Department at 770-943-8010.
Work being performed in your area (due to a main break, etc)
Work being performed on your service line

6. I use my bank's online billpay service. Where should I send my payment?

If you use your bank's online bill pay service, please be sure you include your complete utility service account number, including the hyphen. Please send payments to:
City of Powder Springs
P.O. Box 46
Powder Springs, GA 30127

7. Why am I required to have Sanitation service?

Per Sec. 11-43(a) of the City of Powder Springs code of ordinances: Every household in the city shall subscribe to the sanitation service provided by the city. A household may be exempted by providing a certified statement as to the method of disposal of the household wastes. The disposal must be in accordance with the state law requiring safe, sanitary and adequate disposal.