Are credits available when I have a leak?
In some instances the City of Powder Springs provides a nominal credit for charges associated with leaks on private property. Credits are provided in response to the related policy adopted by the City of Powder Springs, see Leak Credit Policy. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak.

The maintenance and repair of private water lines, as well as any costs associated with its failure, are the responsibility of the customer. To see if you leak qualifies for this credit; please see the Leak Credit Eligibility guidelines. If you are awaiting a credit on your account, you need to continue to make you monthly payments in order to ensure continuation of service.Leak Credit Policy

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1. Can I make payment arrangements?
2. What if my check is returned?
3. What happens if I do not pay my utility bill?
4. Are credits available when I have a leak?
5. Why do I have a service interruption?
6. I use my bank's online billpay service. Where should I send my payment?
7. Why am I required to have Sanitation service?