Effective November 1st, the City will no longer provide customers with a final notice door hanger. If the past due balance on a utility account is not paid by the current due date, the account is subject to disconnection and/or cart pick-up.
Payment is due 15 days from billing date.
A 10% penalty will be added if not paid by due date.
Once water is disconnected, the full balance plus a disconnect fee of $65 must be paid. This payment must be received by the Water Department by 4 p.m. in order for service to be restored the same day.
Do not attempt to turn the water on yourself, turning water on yourself will result in a tampering fee and this fee will be added to your balance due.
Service personnel are not able to collect payments.
If you are awaiting a credit on your account, you need to continue to make you monthly payment.
When a check has been returned by the bank, the amount of the check plus a $35 service charge will be posted to the customer's account.
We will dispatch a service person to the location to notify you we have a returned check, a $10 notification fee is added to your bill at that time. You will need to pay this bill within 2 business days. If not paid, service will be disconnected and an additional $65 disconnect fee will be added. The check must be picked up with cash, money order, Visa, Master Card or Discover in the amount of the check, plus the fees associated to the circumstances.